Responsible Gaming
at 18bdt —
Play Smart, Stay Safe

Our Commitment to Safe and Responsible Play

18bdt is Bangladesh's premier online casino and sports betting platform, and with that position comes a genuine responsibility to protect every player who chooses to spend their time and money with us. Responsible gaming is not an afterthought at 18bdt — it is a foundational pillar of how we build our products, train our support teams, and engage with our community of players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and every corner of Bangladesh.

We recognise that for the overwhelming majority of our players, gambling at 18bdt is an enjoyable and recreational activity. Placing a bet on a BPL match, spinning the reels on a favourite Pragmatic Play slot, or joining a live Andar Bahar table with Evolution Gaming is, for most, straightforward entertainment. We want to keep it that way — and our responsible gaming programme exists to intervene early when the signs suggest that gambling is shifting from entertainment to harm.

Our commitments are straightforward: we will never market aggressively to players who have shown signs of problem gambling; we will not target individuals who have self-excluded; we will enforce the 18+ age restriction without exception; and we will provide every player with accessible, effective tools to manage their gambling activity. We keep these commitments because it is the right thing to do — and because a player who feels safe and respected is a player who trusts 18bdt for the long term.

Age Restriction — 18+ Only, No Exceptions

18bdt operates an absolute minimum age policy of 18 years. No person under the age of 18 is permitted to register an account, make a deposit, place a bet, or access real-money games on the 18bdt platform. This rule applies to all players regardless of location within Bangladesh and applies equally during Eid, BPL season, the T20 World Cup, Pohela Boishakh promotions, and all other seasonal events.

All new 18bdt accounts are subject to Know Your Customer (KYC) verification, which requires submission of a valid government-issued photo ID — such as a National Identity Card (NID) or passport — that confirms the account holder's date of birth. Withdrawal requests will not be processed for any account that has not completed age verification. If our compliance team identifies a minor attempting to access the platform, the account will be permanently closed and all deposited funds returned to the originating payment method.

Protecting Minors in Your Household

If you share a device — phone, tablet, or computer — with family members who are under 18, we strongly encourage you to take the following precautions:

• Always log out of your 18bdt account when you are finished playing, especially on shared devices.
• Do not save your 18bdt login credentials in your device's browser or password manager on a shared device.
• Use your device's built-in parental controls or a third-party content filter to block access to gambling websites for younger users.
• Keep your 18bdt username and password strictly private — do not share them with any family member, including adults.
• If you believe a minor has accessed your 18bdt account, contact [email protected] immediately so that we can review activity, lock the account, and take appropriate protective action.

Player Control Tools — Stay in Control of Your Play

18bdt provides a comprehensive suite of player control tools that are accessible directly from your account settings. These tools are free to use, take effect immediately or within 24 hours as specified below, and can be adjusted at any time — subject to the cooling-off periods described for each tool. All control tools are available to every registered 18bdt player regardless of their account tier or deposit history.

Deposit Limits

Deposit limits allow you to set a maximum amount that can be credited to your 18bdt account over a defined period. Available limit periods are: daily (24 hours), weekly (7 days), and monthly (30 days). You may set limits in Bangladeshi Taka (BDT) — for example, ৳500 per day or ৳10,000 per month. Lowering an existing deposit limit takes effect immediately. Raising or removing a deposit limit is subject to a 7-day cooling-off period before the change comes into force, giving you time to reconsider the decision.

Loss Limits

A loss limit caps the net amount you can lose over a defined period. Once your net losses reach the limit you have set, 18bdt will prevent further wagering until the limit period resets. As with deposit limits, reductions take effect immediately and increases are subject to a 7-day review period.

Session Time Limits

You may set a maximum session duration — in increments of 30 minutes, 1 hour, 2 hours, or a custom value — after which 18bdt will display an on-screen alert and prompt you to log out. If you choose to continue, the timer resets. If you do not interact within 5 minutes of the alert, you will be automatically logged out for the remainder of that session.

Reality Checks

Reality check notifications appear on screen at intervals you select (every 15, 30, or 60 minutes) while you are actively playing. Each notification displays your total session time, total amount wagered in the session, and net session result. Enabling reality checks does not interrupt an active game hand or spin — the notification appears between rounds.

Self-Exclusion Programme — Taking a Longer Break

Self-exclusion is the most powerful account restriction tool available to 18bdt players. When you self-exclude, your account is closed, all active bonuses and pending wagers are settled according to standard terms, and your registered details are added to 18bdt's exclusion list — meaning that you cannot re-register a new account under the same name, phone number, NID, or email address for the duration of your exclusion period.

Self-exclusion at 18bdt is a serious, binding commitment. Unlike a simple account closure, a self-exclusion creates a protective barrier. Our support and marketing systems are configured to recognise excluded players and will not send promotional communications — including BPL match bonus alerts, Eid special offers, or IPL promotions — to any self-excluded individual during their exclusion period.

Available Self-Exclusion Periods

• 30 Days — A short-term break for players who feel they need a reset. Account is locked for 30 days with no early reinstatement available.
• 90 Days — A medium-term exclusion for players who want to significantly reduce their gambling activity.
• 6 Months — Recommended for players who have identified a pattern of problematic gambling and want meaningful time away from the platform.
• 1 Year — A long-term exclusion for players who need extended separation from gambling environments.
• Permanent (5+ Years) — A permanent exclusion closes your account indefinitely. Reinstatement after a permanent exclusion requires a minimum cooling-off period of 5 years and a formal written request supported by a declaration that responsible gaming obligations have been reviewed.

How to Request Self-Exclusion

Self-exclusion can be initiated via your account settings under "Responsible Gaming → Self-Exclusion", or by contacting 18bdt support directly via live chat or at [email protected] with the subject line "Self-Exclusion Request". All self-exclusion requests are processed within 24 hours of receipt. During that 24-hour processing window, we recommend that you set a deposit limit of ৳0 to prevent further deposits while your exclusion is being activated.

Recognising Problem Gambling — Early Warning Signs

Problem gambling does not always look like what people expect. It rarely begins with dramatic losses overnight. More often, it develops gradually — as winning and losing become emotionally significant, as sessions grow longer, as thinking about gambling starts to occupy time outside of actual play. Recognising the early warning signs is the most powerful step towards getting your relationship with gambling back under control.

The following self-assessment questions are adapted from the Problem Gambling Severity Index (PGSI), a widely used clinical screening tool. They are provided here for informational and self-reflection purposes only — they are not a clinical diagnosis. If you find yourself answering "yes" to several of these questions, we strongly encourage you to reach out to 18bdt's support team or one of the independent organisations listed in Section 6.

Other behavioural patterns that may indicate that gambling has moved beyond healthy recreation include: spending significantly more time thinking about upcoming bets or replaying past sessions; using gambling to cope with stress, loneliness, or emotional distress; feeling irritable or restless when not gambling; and prioritising gambling over family commitments, religious observances (such as Friday prayers or Ramadan), or professional responsibilities.

Getting Help & Support Resources

If you are concerned about your own gambling or about the gambling behaviour of someone close to you, help is available. You do not need to be in crisis to reach out — early intervention is always more effective than waiting until a problem has escalated significantly. The following support routes are available to 18bdt players in Bangladesh.

Independent Support Organisations

The following organisations provide confidential support for problem gambling and related mental health concerns. 18bdt encourages any player who is struggling to reach out to these resources in addition to our own support channels:

• Kaan Pete Roi (Bangladesh) — A Bangladeshi mental health and emotional support helpline that provides confidential counselling for individuals experiencing stress, anxiety, and compulsive behavioural issues including problem gambling.
• National Institute of Mental Health (NIMH), Dhaka — The primary government mental health institution in Bangladesh. NIMH provides clinical assessment and treatment services for behavioural addictions. Located in Sher-e-Bangla Nagar, Dhaka.
• Gamblers Anonymous (GA) — An international peer-support network for individuals who want to stop compulsive gambling. Meetings are available in-person in major cities and online. The GA 20 Questions self-assessment is available on their international website.
• BeGambleAware — An internationally recognised responsible gambling charity providing free, confidential advice and a national helpline available to players worldwide, including those in Bangladesh accessing international platforms.

Protecting Vulnerable Players — Our Internal Safeguards

Beyond the tools that players can activate themselves, 18bdt operates internal monitoring processes designed to identify accounts that may be showing signs of harmful gambling behaviour. These processes run continuously in the background and do not require any action from the player.

Behavioural Monitoring

18bdt's responsible gaming monitoring system tracks a set of behavioural indicators that research has associated with increased risk of gambling harm. These include: rapid escalation in deposit frequency or size; consistent chasing of losses across multiple sessions; significant increases in session length; repeated failed attempts to withdraw funds; and patterns of play that correlate with emotional distress (such as very late-night sessions immediately following large losses). When an account triggers multiple indicators simultaneously, it is flagged for review by a member of the 18bdt responsible gaming team.

Proactive Outreach

When a player's account is flagged under our monitoring framework, a responsible gaming team member will make proactive contact — via live chat message or email — to check in with the player, share information about available control tools, and offer assistance with setting limits or initiating a time-out or self-exclusion. This outreach is not punitive and does not result in automatic account restriction. It is an offer of support, informed by genuine concern for the player's wellbeing.

Staff Training

All 18bdt customer support agents undergo responsible gaming training as part of their onboarding programme, with annual refresher sessions thereafter. Training covers: recognising language patterns and behavioural cues that suggest distress; how to respond to players who disclose financial hardship or emotional difficulty; the correct process for applying account restrictions at a player's request; and escalation procedures for players who may be in acute crisis.

Marketing Restrictions

18bdt does not direct bonus offers, promotional emails, or targeted advertising towards players who have set deposit limits at or near zero, who have an active time-out, or who are currently on the self-exclusion list. Players who have indicated through their account settings or support interactions that they wish to reduce their gambling activity will be removed from all promotional communication lists immediately.

Contact Our Team — Responsible Gaming Enquiries

For any responsible gaming enquiry — whether you want to set a limit, take a time-out, request self-exclusion, ask a question about our policies, or report a concern about another player — please use one of the following channels. All responsible gaming requests are treated with strict confidentiality and are handled by our dedicated responsible gaming team, not general customer support agents.

• Email: [email protected] — use subject line "Responsible Gaming" for priority routing. Response within 1 hour, 24/7 (BST).
• Live Chat: Available directly from the 18bdt website, 24 hours a day, 7 days a week including all Bangladeshi public holidays.
• Account Settings: Most tools — deposit limits, loss limits, session limits, reality checks, and time-outs — can be self-activated immediately from the Responsible Gaming section of your account dashboard.

If you contact us requesting a self-exclusion or an immediate account restriction and our live chat is experiencing a short wait, please send an email to [email protected] simultaneously. In the subject line write "URGENT — Self-Exclusion Request". Our responsible gaming team monitors this email address continuously and will action urgent requests ahead of the standard queue.

We also welcome feedback on how 18bdt's responsible gaming programme can be improved. If you have experienced a gap in our player protections, or if you have a suggestion for an additional tool or resource that would benefit the Bangladeshi player community, please share it with us. Your input helps us build a safer platform for every player across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and beyond.